| Getting started |
 | · | what is Outlook? starting Outlook, the Outlook application window |
| · | working with Outlook menus and toolbars |
| · | working in the navigation pane, displaying help information |
| · | exiting from Outlook |
| Sending and receiving mail messages |
| · | creating and sending a mail message |
| · | displaying and responding to a mail message |
| · | printing a mail message |
| · | attaching an external file to a mail message |
| · | displaying the contents of a file attachment |
| · | forwarding a mail message |
| · | using follow-up flags |
| · | additional mail message topics |
| Manipulating and managing mail messages |
| · | changing the inbox folder view, regrouping the inbox listing, |
| · | creating a new folder, moving a mail message into a folder |
| · | deleting a mail message, restoring a deleted mail message |
| Setting up appointments |
| · | navigating through the calendar |
| · | scheduling a single appointment, scheduling a recurring appointment |
| · | editing an appointment, deleting an appointment |
| · | scheduling an event, changing the calendar folder view |
| · | printing the calendar, additional appointment topics |
| Setting up meetings |
| · | creating and sending a meeting request |
| · | responding to a meeting request |
| · | additional meeting topics |
| Creating a contact list |
| · | adding a contact to the contact list |
| · | changing the contacts folder view |
| · | sorting the contact list, printing the contact list |
| · | additional contact topics |
| Creating a tasks list |
| · | adding a task to the task list, updating the task list |
| · | changing the tasks folder view, additional task topics |
| Maintaining a Journal |
| · | manually recording a journal entry |
| · | automatically recording journal entries |
| · | changing the journal folder view, additional journal topics |
| Using the notes folder |
| · | creating a note, saving a note in a file |
| · | changing the notes folder view |
| · | additional note topics |
| Final case study |